Government managed to resolve 99% of complaints received last year: Paul Low

PUTRAJAYA: The government's Public Complaints Bureau (BPA) has received a total of 6,388 complaints last year and managed to resolve 99% of it.
Minister in the Prime Minister's department Dauk Paul Low Seng Kuan (pix) said out of the figure, 60.9% were against ministries as well as federal departments and agencies, while the remaining 39.1% were against state agencies and local authorities.
"The BPA is able to solve these complaints, and whenever the Prime Minister checks on my KPI (Key Performance Indicator), I have no problem in this area," he said when opening the 2016 Complaints Management Seminar held at Putrajaya International Convention Center here.
He said the number of complaints received annually by his department has been decreasing.
In 2012, the total complaints were 12,546, while in 2013 the total was 9,879 and the number continued to decline to 7,199 in 2014.
This decrease is due to the public going straight to relevant agencies for further action.
He said the BPA has also developed a mobile application called 'Rakyat Responz' to make complaining more simple and accessible.
Besides complaints, the application is also a channel for the people to forward their suggestions, queries or appreciation.
The public can download the application through https://i.diawi.com/qQixQv before it is expanded to the AppStore, Google Play and GAMMA (Government's Mobile Application Gallery).