Standard Chartered launches video banking

KUALA LUMPUR: Standard Chartered Bank has launched video banking – a service that allows interaction between banking consultants and clients via video, audio and chat – to both personal banking and priority banking clients.
Malaysia and Singapore are the first two markets to go “live”, with video banking consultants serving both markets based at the bank’s client contact centre in Menara LYL, Petaling Jaya. Clients can access the service from Monday to Friday, 8.30am to 5.30pm, with the click of a button on the bank’s website at www.sc.com/my/contact-us.
Standard Chartered Bank Malaysia managing director & CEO Mahendra Gursahani said: “Not only will video banking transform the way we deliver client service, but it also provides opportunities to our staff for upskilling and retraining to stay abreast of the latest technologies in the industry.”
Video banking allows clients to have a secure channel to access live, on-the-spot services through video, audio and web chat, giving them a convenient, new way to do their banking. Banking consultants can share screens with clients while speaking with them. Both consultant and client will be able to upload and share documents.
Priority clients can have “face-to-face” discussions with investment advisers. This is especially convenient for clients in markets such as Malaysia, where branches are spread out geographically.
The service will be rolled out in Bangladesh, China, Hong Kong, India, Taiwan, Kenya and the United Arab Emirates by the end of 2016, reaching five million retail clients across Asia, Africa and the Middle East.