Passenger unhappy with Malindo Air flight delays can complain to Mavcom

PETALING JAYA: Passengers unhappy with the way the Malindo Air has dealt with them over the recent flight delays have the option of filing a complaint with the Malaysian Aviation Commission (Mavcom).
Its director of consumer affairs Pushpalatha Subramaniam said the commission will not intervene in operational issues of an airline.
She said Malindo will have to sort out the problems faced by their passengers such as providing alternative flights, food vouchers and if necessary accommodation.
She pointed out that the rights of passengers are enshrined in the Malaysian Aviation Consumer Protection Code 2016.
"Not only Malindo but all airlines suffer technical issues, for Malindo, their problems were compounded by two aircraft being grounded due to technical issues," she told theSun.
Pushpalatha said if Malindo's passengers find that the airline was not living up to expectations than they have every right to lodge a complain with Mavcom.
She said it was the view of the commission that it would be best if the airline is given the opportunity to resolve the problems faced by their passengers.
She added that the commission was aware of the problems facing the airline.
A spokesman from Malindo Air said all flights are back on schedule.
She added that the airline will look into complaints made by its passengers to ensure that they can resolve it.
The spokesman said a number of departures had been affected due to the rescheduling of flights as result of two aircraft, the Boeing 737-900ERs being grounded in New Delhi and Dhaka due to technical problems.
Malindo Air passengers had taken to the social media including the airline's Facebook to air their unhappiness with the airline over the the delays and rescheduling of flights.
Malindo Air's flights to international destinations such as Hanoi, Vietnam, Bandung, Indonesia, and Taipei, Taiwan.
Some of the airline passengers had also complained about the lack of communication from the airline about the delays whilst others were frustrated that their baggage failed to arrive.
Passengers were also unhappy that they had to spend close to 12 hours at KLIA to board their flight.