MRT commuters must use same TnG card to enjoy RM4.30 parking rate

PETALING JAYA: Mass Rapid Transit Corporation Sdn Bhd (MRT Corp) has clarified that MRT commuters who use the Park and Ride facilities at its stations must use the same Touch 'n Go (TnG) card throughout their journey to enjoy the RM4.30 per entry rate.
Its Strategic Communications and Stakeholder Relations director Datuk Najmuddin Abdullah said those who fail to use the same Touch ‘n Go card would, unfortunately, be charged the full standard hourly parking rates despite taking the train by using a different card or by buying a token.
"MRT Corp has received several complaints from users of the various Park and Ride facilities along the Sungai Buloh-Kajang (SBK) Line of them not being charged the RM4.30 per entry rate and having to pay more despite using the MRT service.
"In order for users to enjoy the RM4.30 per entry rate, the commuter has to follow several steps," he said in a statement, today.
Firstly, Najmuddin said commuters must use the same Touch ‘n Go cards which they had used to enter the Park and Ride, to get on the train by tapping it at the MRT station fare gates.
“The same card used to enter the Park and Ride has also got to be used at the fare gates of the station before boarding the MRT train because this is the only way that we can differentiate who has parked and ridden on the train, and who has not.
“Cases of those who used the Park and Ride who were charged the standard hourly rate was mainly due to this,” he said.
In addition to having to use the same card at the Park and Ride and to ride the train, Najmuddin said commuters on their return journey, must also ensure that the same Touch ‘n Go card is used to exit the station before exiting the Park and Ride.
“Please take note that tapping in during the first journey, and tapping out during the return journey, has to take place at the same station, which is the MRT station that is attached to the Park and Ride.
“We have had instances where a commuter took the train at a station attached to a Park and Ride, and then returned to the park and ride by bus. This will result in the standard hourly rate being charged,” he explained.
In addition to this, Najmuddin stressed that on the return leg there is a two-hour time limit between a commuter tapping out of the fare gates at the MRT station and to exit the Park and Ride.
"Commuters should also be aware that if they use the same Touch ‘n Go card for the Park and Ride to tap in at the fare gates at a station, and then exit the fare gates at the same station without getting out at another station, they will also be charged the standard hourly rate.
"What this means is that if a person enters a station, takes the train everywhere but does not get out at any station, then returns to the station where he or she began the journey and tap out there, he or she will not get the special rate,” he explained.
Najmuddin reassured that MRT Corp will add more signages at the Park and Ride to explain what needs to be done so that users can enjoy the RM4.30 per entry charge.
“In view of the situation, we urge those who have used the Park and Ride and complied with the steps mentioned above except for the step about using the same card to ride on the train to seek refunds from MRT Corp,” he said.
Commuters are advised to email mrtparkingfeedback@mymrt.com.my or call the MRT Corp Parking Operations Unit at 03 - 2081 5328 or 03 - 2081 5330.
However, Najmuddin said that this offer only applies to the Park and Ride at Sungai Buloh, Phileo Damansara, Maluri, Taman Midah, Taman Suntex, Bandar Tun Hussein Onn, Bukit Dukung and Sungai Jernih.
For the other parking facilities along the SBK Line such as at Kwasa Damansara, Kwasa Sentral, Bandar Utama, Pusat Bandar Damansara, and Kajang; Najmuddin said they were owned and controlled by external parties.
“Users can contact the operators of these car parks directly for any issues to be addressed,” he added.