Handy phone for guests

A model test the phone during the launch of Handy Phone at Berjaya Hotel — Sunpix Zulkifli Ersal.
Chief Executive Officer of Berjaya Hotel and Resorts Hanley Chew holds the phone during the launch of Handy Phone at Berjaya Hotel — Sunpix Zulkifli Ersal.

BERJAYA Hotels & Resorts (BHR) announced last week that it is providing a Handy smartphone for the convenience of its guests in all the rooms of 14 BHR properties worldwide, beginning with Berjaya Times Square Hotel, Kuala Lumpur, which will offer this complimentary phone in all its rooms by the end of this month.

BHR is the first hotel group in Malaysia to provide such a service. Aptly named Handy smartphone, it allows BHR in-house guests to make unlimited local and international calls, as well as access to unlimited data.

Guests can also download their favourite apps on the phone or use it as a wireless hotspot to connect all their other smart devices.

This means guests can install their favourite social network, messaging, games, and any app that they can find in the Google Play store onto the Handy smartphone.

Their accounts, setting, and preferences will be kept on the phone only as long as they are a room guest of BHR.

These Android-based phones run the latest Android Nougat 7.0 version of the mobile operating system with a bespoke interface.

The interface gives users easy access to maps, information on local attractions, activities, and happenings.

Guests can also buy tickets to shows, theme parks, tours, attractions and more, directly from the Handy smartphone.

The Handy smartphone also features a customised Berjaya Hotels & Resorts phone cover that is unique to BHR.

Guests will find the Handy smartphone resting on its proprietary charging dock in ther rooms. When using the smartphone for the first time, guests go through a simple registration process to customise the Handy phones to their interests and preferences.

The Handy smartphone can then be used as a regular smartphone, which guests can take wherever they go.

For security and convenience reasons, the Handy smartphone has a tracking app and a direct connection to the hotel. This means, as long as guests have the phone, they will never get lost.

The Handy smartphone can also be disabled remotely in case of theft.

Upon checkout, the Handy phone is reset, and all the guest users' apps and personal data will be wiped clean leaving the phone ready for the next guest.

With the introduction of Handy, guests of BHR from foreign countries need not worry about staying connected and making the most of their trip – all at no extra cost to them.

"We are proud to be the first hotel group in Malaysia to provide Handy services to our hotel guests," said Hanley Chew, the chief executive officer of Berjaya Hotels & Resorts.

"With this feature, our in-house guests do not have to buy a local SIM card to stay connected with their families and friends aboard."

He said the Handy smartphone will add convenience and, at the same time, cost savings for BHR hotel guests, as well as make their stay a more pleasant one.

The various hotels under the group can also create personalised messages and offers to their guests, and that will create even more added value during their stay.
The 14 BHR properties that will be offering this Handy smartphone service by the end of September this year include local BHR properties ANSA Kuala Lumpur, Berjaya Penang Hotel, Berjaya Waterfront Hotel, Berjaya Langkawi Resort, Berjaya Tioman Resort, The Taaras Beach & Spa Resort and Redang Island Resort.

BHR properties abroad offering this Handy service include Berjaya Makati Hotel, Berjaya Colombo Hotel, Berjaya Eden Park Hotel London, The Castleton Hotel London, Berjaya Beau Vallon Bay Resort & Casino, and Berjaya Praslin Resort.