CIMB EVA enhanced with new features

KUALA LUMPUR: CIMB Bank Bhd has added new features to its mobile application, the CIMB Enhanced Virtual Assistant (EVA) launched in December 2016, to include Spend Analyser and natural language conversational capabilities.
With Spend Analyser, customers can manage their accounts better via single-tap spending insights for, among others, utilities, petrol, entertainment, dining and travel made on their CIMB debit, credit and prepaid cards.
CIMB EVA’s chat capabilities have also been enhanced – its natural language processing ability is now able to handle a wider range of chat-based transactions, enabling customers to chat with EVA based on words in a natural conversation. This instinctive natural language messaging is EVA’s key differentiator.
“These latest improvements to EVA are part of CIMB’s digital strategy to combine advanced fintech solutions with our strong in-house data analytics capabilities and customer base to deliver the best banking experience to our customers, ” CIMB Group CEO of consumer banking, Samir Gupta said.

EVA’s latest enhancements are a result of collaboration with FinTechs Moneythor (on intelligent recommendations and Spend Analyser) and Active.Ai (on deep learning-based natural language processing).
These collaborations will introduce more enhancements in the future, including real-time data insights to enable on-site smart promotions to be offered to customers, as well as personalised and customised financial advice based on their banking portfolio and spending patterns.