Celcom, edotco launch On Site Services

PETALING JAYA: Celcom Axiata Bhd and edotco Malaysia Sdn Bhd have launched On Site Services Sdn Bhd, a new organisation focused on achieving operational and maintenance service delivery excellence.

In a statement, Celcom said On Site Services will be the largest independent first line maintenance (FLM) entity in Malaysia, managing over 10,000 network sites throughout the country.
In a first for the industry, employees of On Site Services will co-own up to 30% and be pioneer stakeholders of the company, it added.

As an independent entity, Celcom said the company will also be able to support multiple mobile network operators (MNOs) providing specialised operational and maintenance delivery services at a competitive cost.

The company's immediate priority will be to develop a highly skilled and adept workforce that will be able to provide corrective and preventive maintenance services with an enhanced focus on operational excellence, time efficiency and service delivery.
"With On Site's ability to provide services to all MNOs in the country coupled with its capacity for nationwide reach, the company has huge potential for commercial growth and regional expansion, which is also expected to be accelerated through opportunities to provide services to the Axiata Group's footprint of MNOs and tower operations in 10 countries within Asean and South-East Asia," it noted.
On Site's portfolio of services will expand to include engineering and other forms of support by 2020 and target to provide similar services to MNOs in other parts of the region by 2023, Celcom added.