What happens after the 5-year Volkswagen warranty?

VOLKSWAGEN Passenger Cars Malaysia (VPCM) yesterday announced an additional two-year “VPCM Customer Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced till Dec 2013, with mileage of up to 200,000km. This goodwill takes place after the expiration of the five-year warranty period on these vehicles. Additionally, VPCM Customer Care Goodwill is also offered on other selected components for Volkswagen cars that have passed its five-year warranty period expiration date.

Goodwill on DSG*

The two-year VPCM Customer Care Goodwill on DSG will receive an extended two-year parts warranty on the goodwill repair, from the time of parts replacement – with the application of minimal labour charges. This additional two-year warranty covers 100% parts and labour.

Goodwill on other components*

VPCM also offers VPCM Customer Care Goodwill beyond the standard warranty period on other selected parts on a case-by-case basis. This will be clarified at the respective authorised Volkswagen Service Centre using the car’s VIN number on VPCM’s online system.

As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorised Volkswagen Service Centre receive a two-year warranty. This excludes wear and tear.

To qualify for the VPCM Customer Care Goodwill on DSG and other components, customers must have a full service history at any authorised Volkswagen Service Centre.

“At VPCM, our customers are our top priority and we have taken into account feedback we’ve received from our VW owners. On September 1, VPCM announced the 5-year manufacturer warranty for our cars. And now, with the introduction of the VPCM Customer Care Goodwill, we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind. The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market,” said VPCM managing director, Florian Steiner.

To continue providing Volkswagen owners with affordable ownership, a parts exchange program on selected items is also available for customers. Additionally, Economy Packages on specific models older than five years is also in the midst of being implemented at Volkswagen authorised dealer partners, and will be announced in due time.

*The VPCM Customer Care Goodwill comes with labour and parts charges, dependent on age and mileage of the car. Warranty Terms and Conditions apply.