Gear Up! Gear Up! en Refresh and drive safe this CNY with BHPetrol
On Monday, BHPetrol managing director, Tan Kim Thiam officiated the event at BHPetrol KL-Karak Highway service station and supported by BHPetrol’s business partners. Complimentary goodie bags that consist of snacks, drinks, mandarin oranges were distributed to customers to refresh themselves during their ‘balik kampung’ journey. They were also given angpows by the whole BHPetrol Retail team that came to support. A special lion dance performance also took place to celebrate the festive celebration.

“We choose this station because it is located just after the Gombak Toll Plaza along the highway heading East Coast. It is a great destination for motorists to stop to get their necessities all at one place. With the latest upgrade on the facilities, this station will surely continue to be a favourite choice for customers to refuel their vehicles with the high quality Infiniti fuels or to refresh themselves with a variety of food and other services offered. I would like to take this opportunity to wish all our customers a Happy Chinese New Year and safe journey home. No matter the distance, driving to meet your loved ones should be a safe and relaxing journey” said Tan.

The other participating service stations distributing the mandarin oranges were BHPetrol Sungai Besi Toll Plaza, BHPetrol Kg Sungai Kayu Ara and BHPetrol Taman Tun Dr Ismail, Kuala Lumpur. The event commemorated the values of prosperity and generosity that are shared among Malaysians.
GearUp Wed, 14 Feb 2018 11:10:53 +0000 theSundaily 526322 at
Harald Hoelzl new MD and CEO of BMW Group M’sia
Hoelzl will take on the role from current managing director and CEO, Han Sang Yun who, in turn, will take on the role as the new president of BMW Group Korea.

Hoelzl began his career with the BMW Group in 2002 and has served in various functions in the sales, marketing, dealer development and IT departments. “With an impressive track record, BMW Group AG appointed him as head of marketing at BMW Group Central South Eastern Europe in 2011, before leading the BMW Group’s operations in the Czech Republic.”

Han, meanwhile, will be the new president for BMW Group Korea effective March 1 in place of current president, Dr. Kim Hyojoon, who will assume the roles and responsibilities of representative director and chairman for the premium automaker in the country.

“With over 20 years of experience in the automotive industry in his native country Korea, Mr Han Sang Yun was appointed the managing director and CEO at BMW Group Malaysia in January 2015.

“In his time in Malaysia, Han led the premium automaker to its best-ever performance growth in 2017 and he was also the key driver in growing BMW Group Malaysia’s portfolio of Plug-in Hybrid vehicles to 55% of its total volume delivery in the country, further driving the premium automaker’s strategy for Visionary Mobility.”
GearUp Mon, 12 Feb 2018 09:23:43 +0000 theSundaily 525738 at
Volkswagen in Malaysia: Customers top priority
‘Customer satisfaction remains our priority’

From a commendable 10th in 2016, Volkswagen’s ranking in the JD Power Customer Service Index (CSI) rose to an impressive fifth last year. The company attributed the major leap to customer experience improvement initiatives to constant evaluation of sales and aftersales core process, monitoring of dealer network performance via online platforms and performance improvement via coaching, training and dealer incentives.

VPCM’s improvements in aftersales are mainly due to attractive aftersales campaigns, transparency (which include displaying online its service pricing, among others), customer informing and engagement, dealer staff engagement and training in cooperation with technical colleges and on-site dealer support.

While there is a steady increase in improved customer workshop experience throughout 2017, there are also positive and significant decreases, primarily in the numbers of repeat repairs, mechatronic- and clutch-related matters.

In prioritising customer satisfaction, VPCM reminds the public that it is a “customer-centric organisation”, bolstered by five main promises to further boost its attractive five-year manufacturer’s warranty on its vehicles:

- A five-working-day claims processing time.
- Warranty experts from VW AG for dealer coaching.
- Increased warranty headcount for better dealer support.
- Warranty claims checking to ensure repair quality.
- Monthly Warranty Bulletin on current warranty issues and best practices.

Coming: VW Regional Aftersales Centre, Tanjung Pelepas

Soon, Malaysia will be the new hub for aftersales logistics in the Asia Pacific region, thanks to the centre in Tanjung Pelepas, Johor Baru. This will mean faster supply of genuine Volkswagen parts to customers in Malaysia and 27 other markets in South East Asia. Even better for the Malaysian market, directly-connected dealerships in Malaysia will receive two deliveries per day.

Between those parts and the customers’ cars are VPCM’s and its dealers’ sales, technical and non-technical personnel, who are now trained at the Volkswagen Automotive Academy in Glenmarie, Shah Alam, which was officially launched in August last year. VPCM requires all dealers to send their technical and non-technical sales, aftersales employees for training, where VPCM and the dealers share the cost. Established with the mission to achieve excellent standards of quality education and create technical manpower of global standards, the academy is a testament to VPCM’s commitment to further enhance, grow and nurture local talent and dealers.

Having the academy in place is one of the major steps VPCM is taking to uphold its philosophy to provide value-added, quality services to customers. It should be noted that prior to the academy being set-up, Volkswagen has always conducted trainings for its staff, dealers and their technical and non-technical staff, but they were held at other places.

Aftersales in 2018: Campaigns, promotions, customer & dealer engagement

VPCM’s announcement to kick off 2018 – three-year free maintenance (or 45,000km, whichever comes first) for all Volkswagens registered from Jan 1 – makes owning Volkswagen a more-appealing idea. Also, the company has more to offer; for this year its aftersales team is concentrating on two major things: customer experience emphasis and on-going campaigns and promotions. The latter, as of now, comprise safety-related initiatives such as pre-Chinese New Year complimentary 20-point safety check, limited-edition ang pow and free exclusive VW merchandise. With Malaysia being blessed with an amazing variety of festive seasons, Volkswagen car owners can expect more similar campaigns and promotions throughout the year!

The aftersales customer engagement key activities and their objectives will include:

- Core service process coaching: To improve dealer processes with VPCM’s customers.
- Dedicated customer care department: To address and handle customer enquiries more efficiently and quickly.
- Soft skills training for VPCM and dealer staff: To sensitise Volkswagen network staff on customer needs and requirements and to improve communication with customers.
- Battery programme: To reduce waiting times with on-site battery replacement.
- Aftersales promotional campaigns: To offer attractive prices and packages to VPCM’s customers.
- Direct social media engagement: To debunk myths circulating among customers, and directing them to the right channel for enquiries.
- Technology tour/Volkswagen Fest: To inform customers and the Volkswagen network on product improvements (gearbox, clutch and mechatronic) as well as solutions to past challenges.
GearUp Sun, 11 Feb 2018 12:05:04 +0000 Advertorial by Azlan Ramli 525531 at
BMW M’sia collaborate with designer for CNY@BMW 2018
Inspired by the craftsmanship and aesthetics of Khoon Hooi’s latest cheongsam collection, CNY@BMW welcomes health, prosperity and good fortune with exciting events and attractive offers at all authorised BMW dealerships nationwide.

Visitors stand to receive special and limited-edition ang pow sets inspired by Khoon Hooi himself with a test drive of a BMW vehicle.

The premium automaker also welcomes the new BMW 530e Sport to its portfolio of BMW iPeformance models at its reunion this Chinese New Year. Attractive financing interest from a prosperous 0.88% for selected BMW iPerformance model awaits this festive season with complimentary BMW i Wallbox Plus, BMW i AC Fast Charging Cable, and ChargeNow membership card – providing you with unlimited charging at all public ChargEV stations as well as peace of mind ownership.

The company added that CNY@BMW will take place at all authorised showrooms and on the designated dates as below with activities for the whole family to experience Joy and celebrate the Year of the Dog:

- Lee Motors: Feb 23-24.
- Ingress Damansara, Ingress Puchong, Millennium Welt Seremban, Millennium Welt Kuantan, Millennium Welt Batu Pahat, Wearnes Autohaus, Regas Premium and Raza Premium: Feb 24-25.
- AB Glenmarie, AB Kuala Lumpur, AB Sungai Besi, AB Penang, AB Johor Bahru, Seong Hoe, FM Autohaus, Quill Automobiles, Wheelcorp Premium, Tian Siang Ipoh and Tian Siang Butterworth: March 3-4.

GearUp Thu, 08 Feb 2018 12:29:04 +0000 theSundaily 524950 at
Mitsubishi Motors opens another showroom
The centre is located at Lot 26, Jalan LGSB 1/2, Pusat Komersial LGSB, off Jalan Hospital, Sungai Buloh.

“Esperance Motors has just started its business partnership with Mitsubishi Motors and we welcome them into the Mitsubishi family. With a strong leadership, vigorous energy and passion of the Dealer Principal and Management team in the automotive industry, we are confident that Esperance will become a key driving force to expand the market share for the Mitsubishi brand in Klang Valley,” said Tomoyuki Shinnishi, MMM CEO.

During the showroom launch, Esperance Motors’ dealer principal, Alex Sim, also announced that the company will be opening their second Mitsubishi showroom in quarter two this year. “It is my pleasure to inform that we will be having our second and main branch in Rawang. The 3S centre is expected to be fully operational by middle of this year, and it will be a bigger facility with up to six service bays. We will also be providing other services such as accident repairs and hassle-free insurance claims as well”.

In conjunction of the 3S centre launch, Esperance Motors also took the opportunity to introduce and display the newly-launched Outlander and Triton Athlete.
GearUp Thu, 08 Feb 2018 12:10:07 +0000 theSundaily 524949 at
Enhanced D-Max, Z-Prestige introduced
The Premium D-Max (including 3.0L and 2.5L) and D-Max Z-Prestige are now equipped with a new eight-inch touchscreen infotainment system with built-in GPS Navigation, Smart Mirroring, wi-fi, auxiliary jack, USB, iPod, Bluetooth and others. This makes the screen more user-friendly and the built-in location of official Isuzu outlets enable the customers to find the service outlets easily.

As for another new feature, a sliding cargo tray is installed on the D-Max Z-Prestige variant. It is optional for the rest of the D-Max variants and customers can opt to have this accessory. The cargo tray slides to the back of the cargo area, making goods easier to retrieve when pulled forward to the tail gate. This also reduces the instances of back injury as the user can lift the weight closer to the body.

A new leather seat is also installed into the Isuzu D-Max Premium AT (3.0L) and D-Max Z-Prestige. It exhibits a contemporary sporty design with rectangular geometric shapes.

The new colour, Cavalry Purple Mica, has replaced the current Nautilus Blue Mica. The appearance of the colour is blackish under dark conditions while it impress on the eyes as a dark shade of purple under the sun.

Isuzu Malaysia chief operating officer, Masayuki Suzuki said, “The enhanced D-Max retains our core values (fuel efficiency, durability, and reliability) and the exterior and interior improvements are made in accordance to the user needs so that it will be favourably acknowledged by the users in Malaysia”.

Prices for these enhanced D-Max variants are:

- D-Max 2.5L: Starts from RM95, 741.20.
- Premium D-Max 2.5L (MT-P): RM105,811.20.
- D-Max 3.0L: Starts from RM115,249.40.
- Premium AT D-Max 3.0L (AT-P): RM123,517.40.
- D-Max Z-Prestige: Starts from RM130,354.40.

* All prices are on-the-road, without insurance and inclusive of GST.
GearUp Thu, 08 Feb 2018 11:55:06 +0000 theSundaily 524944 at
Honda M’sia prioritise customer satisfaction, 109,000-unit sales for 2018
The target set is based on the stable momentum of the past four years. Honda Malaysia shared that two new models will be launched in 2018, one of which is the new Odyssey with Honda Sensing that was unveiled this evening. Honda Malaysia has also identified after-sales as the primary area of focus to elevate the “Joy of Buying” for customers and for them to enjoy owning a Honda to another level.

Honda Malaysia managing director and CEO, Toichi Ishiyama said: “According to our internal survey, our Customer Satisfaction Index (CSI) score has increased by 23 points compared to the previous year. To further provide more ‘Joy’, we will significantly enhance this area in 2018. As customer satisfaction is Honda's No.1 priority, this year we are focusing on the three main areas of dealer expansion and customer experience, skilled associates at dealers, and customer’s virtual touchpoint. Towards this end, customer satisfaction will be the main emphasis in 2018. The total investment to enhance Honda’s operation and after-sales is estimated at RM31 million.

“Seven more dealerships, ranging from 3S and 2S centres to standalone Body and Paint Centres, will be opened by the end of 2018 to extend Honda Malaysia’s reach and provide more convenience to their customers. In addition to new dealerships, current dealerships will be upgraded to enhance the quality of service for customers and meet the increasing customer demand.

“Honda Malaysia is also boosting after-sales support by opening Express Dealers where customers can enjoy fast service within one hour and thirty minutes instead of the two hours required for normal service. The first Express Dealer is the HZN Express 2S Centre in Glenmarie Shah Alam, which is all ready to serve customers with its expedited service.

“In addition to this, Honda Malaysia is also in the midst of implementing the new corporate identity (CI) at the dealers to present customers with a fresher image based on the concept of ‘Innovative and Inviting with Human-Centric’ elements. The new CI seeks to enhance customer experience, from the latest facilities to top-notch hospitality.

“In 2017, Honda Malaysia opened and upgraded six dealerships and the total service intakes rose 13% compared to 2016, marking it as the highest number of service intakes Honda Malaysia has ever recorded. With such a considerable increase, it is crucial for the company to have more well-trained technicians in its dealerships. To fill this important integrant, Honda Malaysia is collaborating with a public vocational college and a local private automotive college where selected students and graduates will receive a six-month training before becoming certified technicians for Honda Malaysia. The training will help prepare the graduates to keep with the Fixed Right First Time (FRFT) standard, a key component to customer satisfaction in the automotive industry.

“To offer easy accessibility for customers, Honda Malaysia is setting up the after-sales portal, a virtual touchpoint to make bookings for service appointments and track the progress status of vehicles, service history and product updates. This dedicated portal, which will be optimised for both computers and mobile devices is slated to go live later this year.

“Taking accessibility another step further to enhance convenience for customers, the Honda toll-free call centre will now operate 365 days, 13 hours a day from 9am to 10pm including on public holidays.”

Those after-sales and customer-centric initiatives come on the back of a spectacular year of sales achievements for Honda Malaysia. The company recently announced its outstanding sales record of 109,511 units, the highest total sales in its history. The achievement, which is also the highest total sales ever achieved by a Non-National car brand in Malaysia, maintained Honda at the No.1 position in Non-National segment for three consecutive years and No.2 position in overall TIV for two consecutive years. Model-wise, all its CKD models finished the year as segment leaders. Globally among all Honda Automobile operations, this 19% market share placed Honda Malaysia in No.2 position, just 0.1% behind Honda Atlas Cars (Pakistan) Ltd. It also raised Honda Malaysia into the network of important markets for Honda.

Locally, the acceptance of Honda vehicles was the highest in the central region which accounted for 47.3% of the total sales in 2017. As Honda Malaysia continued its East Malaysia inroad plans, the company recorded a 0.8 point growth in contribution from this region to its overall sales, from 6.1% in 2016 to 6.9% in 2017.

Honda Malaysia is confident of not only meeting its 2018 sales and market expectations but also further increasing customer satisfaction. The company believes its established Honda brand coupled with attractive line-up of products that offer advanced technology and strong emphasis on after-sales will help it meet these goals.
GearUp Tue, 06 Feb 2018 14:59:36 +0000 theSundaily 524458 at
New Honda Odyssey launched
The New Odyssey is the third model after the CR-V and new Accord to be equipped with Honda Sensing, the award-winning safety feature of 2016 Asean NCAP Grand Prix Award in the “Best Safety Technology” from a carmaker category. The launch of the new Odyssey completes the Honda siblings with Honda Sensing in Malaysia in saloon, sport-utility vehicle (SUV) and multi-purpose vehicle (MPV).

The Honda Sensing* in the new Odyssey consists of six features, which are divided into two categories – safety and convenience & comfort:

Features for safety:

- Forward Collision Warning (FCW) that will trigger a visual warning and audible alerts for the driver when the monocular camera and a millimetre wave radar detect that it is at risk of collision with the front vehicle.
- Collision Mitigation Braking System (CMBS) which assists in applying brake force progressively when it senses an increasing risk of collision.
- Lane Departure Warning (LDW) which monitors vehicle lane position using cameras, and alerts if the driver drives out of the lane.
- Road Departure Mitigation (RDM) that provides alerts, applies brakes and assists the driver’s steering to prevent driving off the road.

Features for convenience & comfort:

- Adaptive Cruise Control (ACC) that sets a desired speed and following interval from the vehicle detected ahead.
- Lane Keep Assist System (LKAS) which uses camera to read lane markings and assist the driver’s steering to keep the vehicle in the centre of its lane.

Honda Malaysia group vice-president, Akkbar Danial said: “In addition to Honda Sensing, the new Odyssey is expected to elevate the safety benchmark in Malaysia’s MPV segment with its unrivalled premium safety features. These include Multi-view Camera System, Smart Parking Assist System, Blind Spot Information that alerts on oncoming vehicle in the blind spot when the driver is switching lanes and Cross Traffic Monitoring that gives off a warning whistle when a collision with a cross-approaching vehicle is predicted when backing up the MPV. On top of all these features which are exclusively found only in the Odyssey, the new Odyssey is also equipped with six airbags.”

Complementing the exceptional safety features in the MPV, the new Odyssey has upgraded exterior befitting the deluxe status in its class. The outward appearance is enhanced with new front bumper, new front grille, new LED rear lights designs, LED fog lights, 17-inch dual tone alloy wheel with new design, auto retractable door mirror and it is also equipped with auto-dimming rear view mirror. Meanwhile, the interior of the new Odyssey also received fresh practicality treatments. These include new bigger armrest for the driver seat, four-way passenger power seat, added storage and enhanced utility as well as bigger headrest for its premium captain cradle seats with ottoman on the second row to boost comfort and enjoyment for the passengers especially during long journeys. The renowned ultra-low floor platform of the new Odyssey eases passenger ingress and egress in addition to enabling this MPV to have a spacious cabin that is equivalent to a large-class MPV.

The new Odyssey upholds its predecessor’s characteristics that offer a refined and exquisite silhouette, spacious and elegant interior while being fully equipped with other advanced features of an MPV. Performance-wise, the new Odyssey is powered by a 2.4L DOHC i-VTEC Earth Dreams Technology engine with continuous variable transmission (CVT) that gives dynamic acceleration at start and also top-in-class fuel efficiency regardless whether driving on city roads or on highways.

Only one variant is available – the 2.4L EXV with Honda Sensing and is priced at RM254,800 (with GST, without insurance). Honda Malaysia has set the sales target of 130 units per year for the new Odyssey. It will be available in three colour options, of which two are the first in a Honda model. The new colours are Platinum White Pearl and Premium Twinkle Black Pearl, while the popular Super Platinum Metallic is maintained.

The new Odyssey is now open for booking at all 93 Honda dealers nationwide. It comes with five-year warranty with unlimited mileage and a service interval of 10,000km.

*Low Speed Follow is not equipped in Accord with Honda Sensing and the new Odyssey.
GearUp Tue, 06 Feb 2018 14:34:22 +0000 theSundaily 524451 at
BHPetrol giving away Go Shop vouchers worth RM10 million
Customers can purchase fuels and goods (excluding Touch n’ Go, e-Pay services and tobacco products) for a minimum value of RM30 per transaction from Feb 8 to Feb 18 to qualify for the RM20 Go Shop voucher. The RM20 voucher can be redeemed on Go Shop’s official website or Go Shop mobile app, by keying in the unique promo code embossed at the back of the voucher. The voucher is valid till March 31.

Ten lucky customers who successfully redeemed the Go Shop voucher will also win RM1000 worth of BHPetrol vouchers each, while another 43 customers will stand to win RM10,000 worth of products from Go Shop.

You can download the official Go Shop app via the Malaysian Apple Store (for iOS users) and Google Play Store (for Android users).
GearUp Tue, 06 Feb 2018 07:00:42 +0000 theSundaily 524304 at
Perodua celebrates highest-ever monthly market share, delivers 18,000th new Myvi
In that month, all Perodua models retained their leads in their respective vehicle segments in Malaysia, with 9,029 Myvis, 4,085 Axias, 2,776 Bezzas and 1,803 Alzas sold.

“While we defer to the Malaysian Automotive Association (MAA)’s numbers, we are cautiously optimistic that for January 2018, our monthly market share is the highest ever in our history,” said Perodua president and CEO, Datuk Aminar Rashid Salleh at the company’s Chinese New Year luncheon with the media and business partners today.

“This was spurred by deliveries of the new Myvi, as well as continued strong demand for our other models,” he added. “The new Myvi has racked up over 48,000 bookings to date, the 18,000th unit of which today we proudly deliver to Mr Wong Wai Cheng of Negri Sembilan.

He also said that close to 20,000 units of the new Myvi have been delivered to date. Overall, over a million Myvis have been registered in Malaysia since 2005.

“This performance has been a great boost to the Malaysian automotive ecosystem as the better-than-expected demand for our latest offering as well as our current model line-up have resulted in better demand for local parts.”

Aminar also said that Perodua is looking to purchase more than RM5 billion in components and parts this year from mainly local vendors. This will further contribute towards the growth of the Malaysian economy. All Perodua models have over 90% local content.

“To all Malaysians, we simply cannot thank you enough for your love and support for our humble hatchback through all these years. Your recognition spurs us on to work harder on bettering our products and services, because as always, You Matter Most.”

“To those who have placed orders for the new Myvi and have yet to receive their cars, we sincerely apologise for the wait. Rest assured that we are ramping up production to get the cars to you as quickly as we can. The Perodua Manufacturing Sdn Bhd plant will continue to work overtime until demand stabilises.”

“We wish all our Chinese friends Xin Nian Kuai Le and Gong Xi Fa Cai. May the Year of the Dog bring more luck, prosperity and happiness to us all!” Aminar said.

Owner of the 18,000th third-generation Myvi, 25-year-old Wong, was all smiles as Perodua Sales Sdn Bhd managing director, Datuk Zahari Husin, handed him the keys to his brand-new Lava Red Myvi 1.5 Advance. “I am over the moon to be taking delivery of my new car. The minute I laid eyes on the new Myvi and saw how many sophisticated features I was getting for the price, I knew it was the vehicle for me,” said Wong.

“I’m always on the go. The Myvi’s compact dimensions make it very easy to park and manoeuvre, but it’s also very spacious inside. With six airbags and Advanced Safety Assist, I am well protected, and the built-in toll card reader is my favourite feature!” he added.
GearUp Mon, 05 Feb 2018 13:16:49 +0000 theSundaily 524141 at