PETALING JAYA: AmGeneral Insurance Bhd (AmGeneral) has won the ‘Property & Casualty Insurer of the Year 2019 - Malaysia’ award by Insurance Asia News Awards for Excellence 2019.
The award recognises AmGeneral’s compelling claims’ track record, outstanding market initiatives and profitable growth, taking into account investments in staff development and corporate social responsibility (CSR) initiatives.
In a statement today, AmGeneral CEO Derek Roberts said the award is a testament to the group’s commitment to continue and engage and build valuable relationships with its employees, customers and intermediaries.
He also said the group will continue to focus on delivering better valued products and services whilst providing significant experience to its customers in the motor and non-motor segments.
“We’re really focusing on what we can do to make Malaysia a safer place.
“It’s about raising awareness on the roads, giving a peace of mind to customers who have a strong organisation to support them, and it’s about providing our employees with a safe working environment both physically and mentally. That’s the core of what we’re about — to help Malaysia become a safer place,” he said.
Following the first year of liberalisation in 2018, AmGeneral has launched a series of new and improved ‘Better365’ motor and fire products, which included the Enhanced auto365 Comprehensive Premier, auto365 Third Party Fire and Theft Premier, Fire 365, All Risk 365, and Enhanced Kurnia Travel Supreme catering to the increasing market demands.
Currently, the Enhanced auto365 Comprehensive Premier is contributing about 30% to AmGeneral’s overall motor portfolio.
The most recent launches were: auto365 Comprehensive Plus, newly Enhanced auto365 Comprehensive Premier, and Flexi SME365.
AmGeneral also launched its roadside assistance through “Kurnia Connect”, to provide immediate assistance for accident victims and help them through the claims journey from lodging a police report, allocating trusted workshops, and making sure that claims are handled quickly.
“In 2020, AmGeneral will continue to innovate by introducing a new end-to-end claims service model that will further improve on an already superior customer claims experience,” the group said in its statement.