KUALA LUMPUR: Pos Malaysia Bhd will revise its commercial postage rates effective Feb 1, 2020, in tandem with the rising operational costs and the increase in the international rate structure by the Universal Postal Union (UPU).
The revised postage rates will only apply to registered mail, commercial mail and small parcels below 2kg, Pos Malaysia said in a statement.
The last postage rate revision was in 2010.
Pos Malaysia said the UPU has shaken the global postal landscape and prompted it to transform its postal system for greater efficiency.
Pos Malaysia’s commercial clients represent 95% of all mail users in Malaysia with only 5% comprising individual mail users.
The postal service provider said its various commercial clients ranging from banking, telecommunications to retail have “expressed support towards the new postage rates”, as it is deemed reasonable and would have minimal impact on their businesses.
Pos Malaysia group CEO Syed Md Najib said the new postage rates will allow the group to better support its cost to serve its 9 million addresses nationwide under the Universal Service Obligation.
“Concurrently, we aim to align our growth with the booming digital economy by embracing innovation to improve service efficiency and customer experience.”
Pos Malaysia will continue to invest in digitalisation and its e-commerce infrastructure as part of its transformation agenda to boost Pos Malaysia’s performance as a service provider with the widest reach in the country.
“Digitalisation is crucial to propel our business further. Pos Malaysia must gear up with the current technology advancement to claim market dominance and become the centre of e-commerce for the country,” Syed added.
Moving forward, Pos Malaysia will maintain postage rates for personal and non-commercial mail users at the current level of 60 sen.
Besides domestic postage rates, international postal services saw an increase in last mile delivery cost of up to 30% for small parcels below 2kg, beginning January 2020. This reflects the recent decision by the UPU from the Geneva Extraordinary Congress in September 2019, affecting postal operators globally.
The full list of the revised postage rates and structure will be available on www.pos.com.my and across post offices nationwide.