Let the fun begin

17 Jul 2020 / 21:13 H.

After months of being stuck at home, Malaysians can rejoice knowing Sunway Lagoon has reopened!

In light of the current pandemic, Sunway Lagoon has been ramping up efforts to keep customers safe since January this year by instating and maintaining the highest safety and health standards in accordance to Ministry of Health’s (MOH) guidelines.

On July 4, Sunway Lagoon welcomed over 2,400 people for its re-opening post-MCO. Since the main reason people visit Sunway Lagoon is its water park and rides, Sunway Theme Parks executive director Calvin Ho was quick to assure us of the pool’s safety.

“We have customers enquiring via our social media platforms on safety in all our pools. We want to reassure our customers that Sunway Lagoon has always prided itself in maintaining the highest standards of cleanliness and hygiene,” he said.

“There is also a consistent check of our water quality, including testing by an independent third-party water quality control contractor. We are always in constant contact with MOH should the need arise and ensure that factual information is channelled to the public in a consistent manner.”

“As we have practised prior to MCO, guests are reminded to take good care of their personal hygiene while enjoying the park. We will be providing our guests with hand sanitisers prior to and after feeding the animals, to protect both humans and our furry friends,” he added.

Further ensuring the safety of both staff and visitors, all staff members are required to fill in a digital self-declaration form and have their body temperature taken. Also, staff must wear face masks at all times. They are also practising non-contact greeting with guests, and social distancing in areas such as locker rooms, suraus, washrooms and staff canteens.

Wildlife Park staff members implement biosecurity procedures and are equipped with protection gear while handling animals to prevent any cross-contamination between human and animal. UV lights and germicide treatments are increased to eliminate unwanted viruses as well.

Let the fun begin

Guests must also practice similar safety precautions. They are encouraged to pre-purchase their entrance tickets online as part of social distancing measures. They then have to fill out a digital self-declaration form and have their body temperature taken before gaining park entry.

Just like the staff, guests are encouraged to wear face masks. If you don’t have a face mask, exclusively designed face masks are available for purchase as souvenirs too. While queuing in lines for rides, guests are reminded to follow social distancing protocols, and to sanitise their hands upon entering and exiting rides. All lockers will be wiped and sanitised after every use.

Rides will also be cleaned and disinfected after each ride cycle. Pools are chlorinated and water quality is consistently checked every two hours featuring an auto dosing system for maintaining pool water chemistry at required parameters.

If guests need to disinfect their hands, hand sanitisers are available at all Ticketing Counters, Ride Entry & Exit Points, Food and Retail Outlets, and All Cashier Counters.

At the Wildlife Park, guests are required to wear a face mask and apply hand sanitiser before interacting with the animals. Once done, guests should wash their hands using soap at the designated sinks.

Food and Retail Outlets will allow a limited number of guests to enter, and social distancing measures have to be observed. All contact points will be continuously cleansed and disinfected.

When it comes to paying, all guests are encouraged to make contactless payment via available e-payment options such as credit card, e-wallet (Maybank QRPay, Alipay, Grabpay, UnionPay) and Sunway Lagoon e-load.

High touchpoint areas such as escalator rails, door handles and high traffic areas are sanitised every 2 hours.

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