KUALA LUMPUR: Insurance companies and Takaful operators have reviewed the opening hours of their branch offices nationwide in support of the government’s effort to curb the spread of Covid-19 during the Movement Control Order (MCO) from March 18-31, 2020.
Some companies are temporarily closing the operation of their branch offices, while some have shortened their opening hours, the Life Insurance Association of Malaysia (LIAM), Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) said in a joint statement today.
They said nevertheless, insurance companies and Takaful operators remained committed to ensure that all core services and all aspects of insurance protection to policyholders or certificate holders are not affected during this period.
“Insurance companies and Takaful operators will continue to issue guarantee letters, process claims and renew policies during the MCO period,” it said.
The three associations also strongly encouraged policyholders or certificate holders, as well as the public to communicate with the insurance companies or Takaful operators through digital platforms to minimise face-to-face interaction during this period. - Bernama