KLIA: More staff called in to assist police in investigations

02 Sep 2019 / 17:18 H.

SEPANG: Police will ask more Malaysia Airports Holdings Berhad (MAHB) personnel to assist in the investigation over the network failure at the Kuala Lumpur International Airport (KLIA) and klia2 two weekends ago.

KLIA police chief ACP Zulkifli Adamshah said the district police are looking to question more staff who supervised the airport’s computer system.

“So far, 12 personnel have been questioned, four of which were from the IT division.

“We are looking to call in more people who supervised the computer system,” he told theSun when contacted yesterday.

On Aug 21, a technical glitch to the Total Airport Management System (TAMS) resulted in flight delays, long queues and frustrated travellers.

It also affected key functions such as the WiFi connection, Flight Information Display System (FIDS), check-in counters and the Baggage Handling System (BHS).

Since the technical glitch occurred, MAHB had been assisting passengers cope with the situation, including distributing food and beverages.

On its social media pages – Facebook and Twitter – MAHB said one of the solutions implemented during the network failure was the activation of 38 remote bays to cater to aircrafts that were not able to proceed to the scheduled gates.

MAHB chief executive officer Raja Azmi Raja Nazuddin said in a statement that he did not rule out the possibility of “an act with malicious intent” that resulted in the network failure at both terminals.

Prime Minister Tun Dr Mahathir Mohamad last week urged the authorities to investigate the cause of the system disruption.

Mahathir said the disruption should not have occurred as the same system was utilised in other airports.

“We need to look into this problem. It should not have happened as other airports also use the same system.

“They did not experience the same problems as we did,” he said.

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