Mavcom concerned by ongoing disruption in KLIA

23 Aug 2019 / 16:57 H.

KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has voiced its concerns with regards to the systems disruption at the Kuala Lumpur International Airport (KLIA).

In a statement today, the commission requested for Malaysia Airports Holdings Bhd (MAHB) to update passengers and airlines on when the system is to be restored.

It noted that MAHB is working with all relevant parties, including the Civil Aviation Authority of Malaysia (CAAM) to restore the airport’s operations.

“Mavcom has been striving to strengthen the aviation industry in Malaysia. Part of the commission’s role is to provide a mechanism for aviation consumer protection, and we are extremely dissatisfied at what has happened at KLIA,” it said.

The commission added that it would continue to monitor and assess the service levels at KLIA via the Airports Quality of Service Framework as well as the Malaysian Aviation Consumer Protection Code 2016 (MACPC). — Bernama

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