PUTRAJAYA: The Covid-19 pandemic can be the turning point in efforts to boost the digitalisation of the country’s civil service, according to Public Services Department Director-General Tan Sri Mohd Khairul Adib Abd Rahman.
In his virtual message titled “Facing Challenges, Beyond Expectation” yesterday, he said there was a need to integrate various government services under one platform with smart applications to address potential problems in processes.
“We have numerous platforms to manage pensions, leave, study applications, loan payments and other matters. I hope we will be able to incorporate all services under one platform with a smart application which can be integrated with other government applications.
“With this, customers can focus on using a single service platform to complete their business with the government, namely through a centralised online service.”
Mohd Khairul Adib said an organisation could succeed if it could envision and meet future demands while companies that do not adapt quickly will be left behind and fail.
He gave the example of Kodak, a giant company in photography that almost went bankrupt due to its failure to anticipate changes towards digitalisation, Bernama reported.
“It’s the same with the civil service. We have to be able to understand the changes involving our main customers (the population).”
Mohd Khairul Adib added that the Malaysian demographic was changing, with the Statistics Department projecting that the population of those aged 60 and above would increase from 5% in 2010 to 15% by 2030.
“Malaysia will be an ageing nation by 2030. The changes in demographics and other aspects such as technology, will create a new era for the civil service.”
