Situation at KLIA improves, queues manageable

24 Aug 2019 / 10:55 H.

SEPANG: The situation at the KL International Airport, which has been beset by a systems breakdown, improved Saturday, with the airport less crowded and manageable queues at the check-in counters.

This follows Malaysia Airports measures to rectify the situation by replacing the network equipment after it identified network failure as the cause of the disruption.

The systems disruption since Wednesday night (Aug 21) affected key functions such as WiFi connection, flight information display system, check-in counters and the baggage handling system.

Malaysia Airports group CEO Raja Azmi Raja Nazuddin in a statement on Friday said since the replacement of the network equipment, there had been progress in network stability.

“Critical systems at the KLIA main terminal are now mostly up and running,“ he said.

A Malaysia Airports spokesman said Saturday that they were still monitoring the stability (of the system) following the replacement of the equipment.

Bernama checks at 9.30am found the situation was under control and Malaysia Airports staff are still visible all around to assists passengers.

The Airport CARE Ambassadors were also working hard to ensure passengers’ comfort.

They were seen distributing coffee and tea. - Bernama

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