PETALING JAYA: Malaysian Aviation Commission (Mavcom) has fined Malaysia Airports Holdings Bhd (MAHB) RM1.18 million for failing to meet airport service levels.
Mavcom also imposed financial penalties on AirAsia Bhd and AirAsia X Bhd for charging credit card, debit card and online banking processing fees separate from their base fares, in contravention of the Malaysian Aviation Consumer Protection Code 2016 (MACPC).
“Malaysia Airports (Sepang) Sdn Bhd, which is a subsidiary of MAHB that operates both terminals at KL International Airport was penalised for not meeting selected Quality of Service targets set by Mavcom in the first quarter of 2019,” Mavcom said in a statement yesterday.
“AirAsia and AirAsia X have been found to contravene subparagraph 3(2) of the MACPC which requires full disclosure of the final price of the airfare.”
Meanwhile, Transport Minister Anthony Loke said AirAsia Bhd group CEO Tony Fernandes’ remarks on Mavcom failing the aviation sector is his personal views, yesterday.
He said his ministry would not comment on Fernandes’ claims as it was an individual point of view.
“That is AirAsia and his personal view,“ he told reporters after launching the World Maritime Week 2019 in Kuala Lumpur Convention Centre (KLCC) here yesterday.
On Monday, Fernandes gave seven reasons why Mavcom had failed the aviation sector, including what he called the introduction of bureaucratic policies.
He said Mavcom had failed to execute its duties fairly and effectively, and that its functions could be assumed by other bodies including the Transport Ministry and the Civil Aviation Authority of Malaysia.
