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Maybank offers 3 channels for customers to apply for post-moratorium repayment assistance

07 Aug 2020 / 11:18 H.

PETALING JAYA: With the six-month moratorium ending on Sept 30, 2020, Maybank is offering the Repayment Assistance Package options to those who may be affected by the Covid-19 pandemic.

The bank will continue to reach out to customers but encouraged those who need repayment assistance to contact the bank as soon as possible.

Maybank has made available three easy options for customers to apply for the Repayment Assistance Packages from today, which are:

a. Apply online via Maybank2u (for individual customers excluding hire purchase)

b. Apply via email to weassist@maybank.com (for individual customers) or SMErelief@maybank.com (for SME customers), providing name, contact number, type of loan (example mortgage, hire purchase, term loan financing); vehicle number (for hire purchase) and reason for application, or

c. Visit or call any of our branches, SME Centres or Auto Finance Centres (whichever is relevant) nationwide.

“The Repayment Assistance Packages will be tailored to best suit the needs of our customers and address the challenges they are facing – be it loss of employment, reduction in salary or disruption in business operations. This may include extension of moratorium for those who lost employment in 2020, rescheduling of their loan/financing facility to extend the tenure or restructuring the loan/financing to a structure which is more in line with their payment capabilities,“ Maybank said in a statement today.

While the deadline for applications is Sept 30, 2020, the bank urged its customers to start applying early so that the repayment arrangements can be approved and implemented before the moratorium ends.

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